I as well had an complete nightmare of a flight with them. I loaded out their 1500 term complaint kind by cutting it all the way down to the point that even I didn't understand what I had undergone.
If I can do this, why can’t try this? Here’s a recommendation. For the reason that brokers are not able to see USAIR, Why don't you provide them with entry to the online world so they can see out there USAIR flights? There were several USAIR flights that could have taken care of at least 50 percent from the folks who required to flights.
Even with what took place on this celebration, we hope you might carry on to select American Airways in your travel desires. We're going to work hard in order that you get the service you hope and are worthy of.
When we at last obtained an email reaction from American Airways, the whole reaction time was approximately 1 hour. Although we waited an hour or so, we did receive many responses to our First problem:
I not too long ago took a flight from JFK to St Thomas on the Saturday 8 am flight and experienced essentially the most helpful, efficient knonwledgable flight attendant she was great. I would like to thanks her for making my vacation additional pleasing.
Flt 1999 from FLL on11-22-fifteen was a large number. Was delayed since all baggage wasn't loaded because of the rain,then the baggage was loaded improperly, we taxied again on the terminal, set the baggage after which you can we would have liked fuel considering the fact that we ended up delayed. We waited for someone to come to unlock the fuel tank(that process) for at least forty mins.
First of all, significant many thanks and shout out in your Cust Svc rep Laura. She is extremely helpful and was in a position to handle my difficulty rapidly. You ought to sense extremely privileged to own her being an worker.
I traveled pretty lately on one particular within your planes, I have normally been happy even so, this practical experience left me Along with the issue, “Why ought to I exploit this airline?â€. I remaining L.A. to fly to Phoenix I had been returning home immediately after caring for my sister and required to get house as quickly as possible because my spouse was wounded at your house. Ahead of the aircraft left there were Laptop troubles and once we landed the ramp wouldn’t open dig this up we had to be “towed †to another gate. “We didn't disembark from the plane until finally the final demand my up coming flight. I understand that you will discover troubles that happen although the service was Less than expectations. At no time did any person say we've been sorry, other than the pilot explained, “Well I don’t determine what to mention items transpire, I guess sorry could be excellent.
I've tried out, without good results to reach your consumer service Division. I misinterpret the flight time for your flight 3530 and want to vary it. I attempted calling within five minutes of booking this flight but have experienced no response. I have not sent this concept just before
i procured a ticket #TMRYPL on jan 1 2016 departing bflo ny to melbourne, fla, I used to be not able to utilize the ticket and experienced dr. note to substantiate when speaking to one of your respective brokers i was advised however the credit history is fo r130.
We were on AA 1517 from Miami to Roatan 02/thirteen/16 and 02/fourteen/16 & The flight was not able to land in Roatan and diverted to Belize. I'm common plenty of with traveling to grasp the Captain designed the right call and also the diversion was climate related. On landing in Belize we had been informed from the Captain there was a warning light on an motor that needed to be resolved, the section was out there in Belize. The end result was a transparent mechanical hold off. We deplaned and ended up instructed we might get food stuff and consume. Following a lot more than an hour we experienced not been fed plus a bit afterwards we were given a sandwich and bottled h2o after which explained to we could board.
I'm sorry to declare that our expertise with the AA counter in Newark was fewer than stellar – Of The 2 shopper service reps for the counter helping travellers checking in, one particular focused her time to ONLY First Class travellers, and the other woman seemed to do as little as feasible – also fast paced stressing about what Anyone else was executing – all apart from what she could BE accomplishing! As the line grew longer, the considerably less fascinated she grew to become, and her Perspective was horrific – It took us considerably less time to get towards the Airport than it did standing in line to check in! (more than one hour with only four men and women in front of us). By the time we stepped up to the counter – a completely new agent obtained on board – we needed to “serene ourselves down†– you may visualize how the other forty or so people today began to experience behind us! While you frequently attempt to inform us, you “treatment†regarding the passenger, and this specific could use a bit of Angle adjustment – or obtain her another place!
If Here is the new American Airlines I’ll go on report as indicating I similar to the previous 1 superior. You gained’t go broke by dropping my organization but you should have an extra seat available to sell to A few other unsuspecting shopper.
I a short while ago had a flight cancelled by American Airways and stood in the line for 45 minutes for getting rebooked on A further flight. I used to be shocked to learn the gate agents did not Possess a view into your readily available USAIR flights.